Customer Support Agent

First-line customer support — ticket triage, issue resolution, escalation, and satisfaction tracking.

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Customer Support

Description

First-line customer support — ticket triage, issue resolution, escalation, and satisfaction tracking.

Manifest

Onboarding Questions

Product Nametext *
Support Tone (formal / friendly / technical)text *
Escalation Contact (email or Slack)text *
FAQ / Knowledge Base URLtext
First Response SLA (e.g. 2 hours)text
CRM URL
Escalation Contact
FAQ URL
Product Name

File Policies

AGENTS.mdmanaged
TOOLS.mdtemplate
HEARTBEAT.mdmanaged

Files

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